Troubleshooting Guide

Fix common Taskade issues: login and 2FA, sync, slow performance, AI agents, automations, mobile, integrations, and network blocks, step by step.

Resolve common Taskade issues quickly with our comprehensive troubleshooting guide covering everything from basic connectivity problems to advanced workflow debugging.

This guide provides step-by-step solutions for the most common Taskade issues. If you can't find a solution here, our support team is available 24/7 to help you get back to productivity.

Quick Diagnostic Tools

System Status Check

Before troubleshooting, check if the issue is system-wide:

1

Check Taskade Status

Visit Taskade status page to see if there are any known service issues.

2

Test Internet Connection

Ensure you have a stable internet connection by visiting other websites.

3

Clear Browser Cache

Clear your browser cache and cookies for Taskade.com.

4

Try Incognito/Private Mode

Test Taskade in an incognito or private browsing window.

Browser Compatibility

Supported browsers and versions:

Browser	Minimum Version	Recommended Version
Chrome	90+	Latest
Firefox	88+	Latest
Safari	14+	Latest
Edge	90+	Latest
Brave	1.20+	Latest

Login and Authentication Issues

Cannot Log In

Common login problems and solutions:

Email/Password Issues

1

Verify Credentials

Double-check your email address and password for typos.

2

Reset Password

Click "Forgot Password" on the login page and check your email for reset instructions.

3

Check Email Verification

Ensure you've verified your email address by clicking the link in your welcome email.

4

Clear Stored Data

Clear your browser's stored passwords and try logging in again.

Two-Factor Authentication (2FA) Problems

• Invalid Code: Ensure your device's time is synchronized correctly

• Lost Device: Use backup codes provided during 2FA setup

• App Issues: Try generating a new code or reinstalling your authenticator app

• Recovery: Contact support if you've lost access to both your device and backup codes

Social Login Issues (Google/Microsoft)

• Permission Denied: Check that you're using the correct Google/Microsoft account

• Account Linking: Ensure your social account is properly linked to your Taskade account

• Pop-up Blocked: Allow pop-ups for Taskade.com in your browser settings

• Third-party Cookies: Enable third-party cookies for authentication to work properly

Account Access Problems

Resolving account-related issues:

Account Locked or Suspended

1. Check Email: Look for suspension notification emails from Taskade

2. Review Terms: Ensure you haven't violated Taskade's Terms of Service

3. Contact Support: Submit a support ticket with your account details

4. Provide Information: Include any relevant context about recent account activity

Multiple Accounts

• Account Consolidation: Contact support to merge multiple accounts

• Email Conflicts: Use different email addresses for separate accounts

• Workspace Access: Ensure you're logging into the correct account for your workspace

Sync and Data Issues

Projects Not Syncing

Resolve synchronization problems:

Real-time Sync Issues

1

Check Connection

Verify you have a stable internet connection.

2

Refresh Browser

Hard refresh the page (Ctrl+F5 or Cmd+Shift+R).

3

Check Other Devices

Test if the issue occurs on other devices or browsers.

4

Wait and Retry

Sometimes sync delays resolve within a few minutes.

Offline Changes Not Syncing

• Network Restoration: Ensure your internet connection is fully restored

• Conflict Resolution: Manually resolve any sync conflicts that appear

• Data Recovery: Check if offline changes are stored locally and can be manually copied

• Version History: Use project version history to recover lost changes

Missing or Corrupted Data

Recover lost or corrupted project data:

Missing Projects or Tasks

1. Check Trash/Archive: Look in archived or deleted items

2. Search Function: Use the global search to locate missing content

3. Version History: Access project version history to recover deleted items

4. Team Member Check: Ask team members if they moved or deleted the content

5. Backup Recovery: Contact support for data recovery from backups

Formatting Issues

• Copy-Paste Problems: Avoid pasting complex formatting from other applications

• Character Encoding: Check for special characters that might cause display issues

• File Corruption: Re-upload corrupted files or attachments

• Browser Rendering: Try viewing the content in a different browser

Performance Issues

Slow Loading Times

Optimize Taskade performance:

Browser Optimization

1

Update Browser

Ensure you're using the latest version of your browser.

2

Clear Cache

Clear browser cache, cookies, and stored data for Taskade.

3

Disable Extensions

Temporarily disable browser extensions that might interfere.

4

Check Resources

Close unnecessary tabs and applications to free up system resources.

Network Optimization

• Bandwidth Check: Test your internet speed and connection quality

• VPN Issues: Try disabling VPN if you're using one

• Firewall Settings: Ensure Taskade isn't blocked by firewall or security software

• DNS Issues: Try switching to public DNS servers (8.8.8.8 or 1.1.1.1)

High CPU or Memory Usage

Reduce resource consumption:

Browser Resource Management

• Tab Management: Close unnecessary Taskade tabs and projects

• Extension Conflicts: Identify and disable resource-heavy browser extensions

• Memory Leaks: Restart your browser periodically to clear memory leaks

• Hardware Acceleration: Enable or disable hardware acceleration in browser settings

Project Optimization

• Large Projects: Break down very large projects into smaller, manageable ones

• Media Files: Optimize or compress large images and attachments

• Complex Automations: Simplify complex automation workflows that might consume resources

• Real-time Features: Temporarily disable real-time collaboration if not needed

AI and Automation Issues

AI Agents Not Responding

Troubleshoot AI agent problems:

Agent Configuration Issues

1

Check Agent Status

Verify the agent is active and properly configured.

2

Review Permissions

Ensure the agent has necessary permissions for the requested actions.

3

Test Simple Queries

Try basic questions to test if the agent is responsive at all.

4

Check Knowledge Base

Verify the agent's knowledge base is properly loaded and accessible.

Response Quality Issues

• Training Data: Ensure the agent has sufficient and relevant training data

• Prompt Clarity: Use clear, specific prompts and questions

• Context Limits: Break down complex requests into smaller parts

• Model Updates: Check if the agent model needs updating or retraining

Automation Failures

Debug automation workflow problems:

Trigger Issues

• Trigger Conditions: Verify trigger conditions are properly configured

• Event Detection: Check if the triggering events are actually occurring

• Permission Problems: Ensure automation has necessary permissions

• Rate Limiting: Check if automation is hitting API rate limits

Action Failures

• Integration Status: Verify all integrated services are connected and authorized

• Data Mapping: Check if data is properly mapped between automation steps

• Error Logs: Review automation error logs for specific failure reasons

• Dependency Issues: Ensure all required data and resources are available

Mobile App Issues

Mobile App Problems

Resolve mobile-specific issues:

App Performance

1

Update App

Ensure you're using the latest version of the Taskade mobile app.

2

Restart App

Force close and restart the Taskade app.

3

Restart Device

Restart your mobile device to clear memory and refresh connections.

4

Reinstall App

Uninstall and reinstall the app if problems persist.

Sync Issues on Mobile

• Background Sync: Enable background app refresh for Taskade

• Data Connection: Ensure you have a stable cellular or Wi-Fi connection

• Storage Space: Free up device storage space if running low

• Battery Optimization: Disable battery optimization for Taskade to prevent sync interruption

Mobile-Specific Features

Troubleshoot mobile feature problems:

Widget Issues

• Widget Setup: Remove and re-add widgets if they're not displaying correctly

• Permissions: Grant necessary permissions for widgets to function

• iOS Shortcuts: Recreate Siri shortcuts if they stop working

• Android Widgets: Clear widget cache and data if experiencing issues

Notification Problems

• Permission Settings: Check notification permissions for Taskade

• Do Not Disturb: Verify Do Not Disturb settings aren't blocking notifications

• Battery Optimization: Disable battery optimization for consistent notifications

• Notification Categories: Check individual notification category settings

Integration Issues

Third-Party Service Integration

Resolve integration problems:

Connection Issues

1

Re-authorize Service

Disconnect and reconnect the third-party service integration.

2

Check Service Status

Verify the third-party service is operational and accessible.

3

Update Permissions

Ensure Taskade has necessary permissions for the integrated service.

4

Test Credentials

Verify your credentials for the third-party service are still valid.

Data Transfer Issues

• API Limits: Check if you've exceeded API rate limits for the integrated service — see the REST API guide for rate limits and error handling

• Data Format: Ensure data formats are compatible between services

• Field Mapping: Verify field mapping is correctly configured

• Sync Frequency: Adjust sync frequency if experiencing timeout issues

Calendar Integration Problems

Fix calendar sync issues:

Google Calendar

• Permission Scope: Ensure Taskade has calendar read/write permissions

• Calendar Selection: Verify you're syncing with the correct calendar

• Two-way Sync: Check if changes in both directions are syncing properly

• Time Zone: Ensure time zone settings match between Taskade and Google Calendar

Outlook Integration

• Account Type: Verify you're using the correct Microsoft account type

• Exchange Settings: Check Exchange server settings if using corporate Outlook

• Sync Conflicts: Resolve any calendar sync conflicts that may arise

• Recurring Events: Test that recurring events sync properly

Workspace and Collaboration Issues

Team Collaboration Problems

Resolve multi-user issues:

Permission Issues

1

Check User Roles

Verify team members have appropriate roles and permissions.

2

Review Workspace Settings

Check workspace-level permissions and access controls.

3

Test Individual Access

Test each user's access to specific projects and features.

4

Update Permissions

Adjust permissions as needed and notify affected users.

Real-time Collaboration Issues

• Conflict Resolution: Manually resolve editing conflicts between team members

• Version Control: Use version history to track and resolve conflicting changes

• Communication: Ensure team members communicate about simultaneous editing

• Browser Compatibility: Verify all team members are using supported browsers

Sharing and Access Problems

Fix sharing and access issues:

Link Sharing

• Link Generation: Regenerate sharing links if they're not working

• Permission Levels: Verify sharing links have appropriate permission levels

• Expiration Dates: Check if sharing links have expired

• Domain Restrictions: Ensure domain restrictions aren't blocking access

Guest Access

• Email Verification: Ensure guests verify their email addresses

• Account Creation: Help guests create accounts if required

• Browser Support: Verify guests are using supported browsers

• Firewall Issues: Check if corporate firewalls are blocking guest access

Advanced Troubleshooting

Network and Connectivity

Diagnose network-related issues:

Corporate Network Issues

• Firewall Configuration: Work with IT to whitelist Taskade domains and ports

• Proxy Settings: Configure proxy settings if required by your organization

• SSL Certificate: Ensure SSL certificates are properly configured

• Content Filtering: Check if content filters are blocking Taskade features

DNS and Routing Issues

• DNS Resolution: Test DNS resolution for Taskade domains

• Traceroute: Use traceroute to identify network routing issues

• CDN Problems: Try accessing Taskade from different geographic locations

• ISP Issues: Contact your ISP if experiencing persistent connectivity problems

Browser Developer Tools

Use browser tools for advanced debugging:

Console Errors

1

Open Developer Tools

Press F12 or right-click and select "Inspect Element".

2

Check Console Tab

Look for error messages in the Console tab.

3

Note Error Details

Copy error messages and share with support if needed.

4

Clear Errors

Refresh the page and see if errors persist.

Network Tab Analysis

• Failed Requests: Identify failed network requests and their status codes

• Load Times: Analyze resource loading times to identify bottlenecks

• CORS Errors: Check for Cross-Origin Resource Sharing issues

• API Responses: Examine API response data for debugging

Taskade Blocked by Your Network

Symptoms: Taskade.com won't load on one network but works on another — for example, it loads on cellular data but not on office or home Wi-Fi, or colleagues can reach it while you can't.

Root cause: Some internet service providers or network security tools mistakenly block Taskade domains. This is uncommon but happens with certain network or content-filtering configurations.

1

Test on a different network

Switch to mobile data, a hotspot, or another Wi-Fi network. If Taskade loads, the original network is blocking it.

2

Ask your ISP or IT to allowlist Taskade

This is the most reliable long-term fix. Request that *.taskade.com (all subdomains) be added to their allowlist.

3

Use an encrypted DNS resolver as an interim workaround

Install CloudFlare's free app from 1.1.1.1, follow the setup for your operating system, then reopen Taskade and retest.

A general-purpose VPN can also bypass the block, but coordinating an allowlist with your ISP or IT department is the cleanest fix.

Video or Audio Not Working in Calls

Taskade includes built-in video calling you can start from any project. If your camera or microphone isn't working:

1

Grant browser permissions

Allow camera and microphone access for Taskade in your browser's site settings, then reload the page.

2

Confirm you're on HTTPS

Browsers only allow camera and microphone on a secure connection. Make sure the address bar shows https://taskade.com.

3

Check the hardware and other apps

Close other apps that may be holding the camera or microphone (other video tools, recording software), and verify the device works in your system settings.

4

Use a supported browser and stable connection

Video calls work best in Chrome, Edge, or Safari on a stable connection. A wired connection and closing other streaming apps help with quality.

On corporate networks, video may require your IT team to allow Taskade through the firewall. See Collaboration for video call features.

These login scenarios go beyond standard email, password, and 2FA issues.

Biometric Login (Face ID / Touch ID / Fingerprint)

The mobile app supports biometric sign-in. If it stops working:

• Enable it first: Turn on biometric login in the Taskade app settings and confirm your device's biometrics are set up.

• Re-register if changed: If you added a new fingerprint or face, re-register it on the device.

• Sensor and permissions: Clean the sensor or camera, and confirm the app has biometric permission in device settings.

• Fall back to password: Sign in with your password if biometrics keep failing, then re-enable.

Login Redirects or Loops

If the login page keeps reloading or bounces you back after signing in:

• Clear all cookies for taskade.com, then retry.

• Confirm you're on the official taskade.com URL.

• Ensure JavaScript and cookies are enabled, and temporarily disable privacy or security extensions.

Enterprise SSO / SAML

For organizations using Single Sign-On (available on Enterprise plans):

• Domain login flow: Enter your work email, continue, complete your company's normal sign-in, and you'll be redirected back to Taskade.

• Not provisioned: If access is denied, you may not yet be added to Taskade in your identity provider — contact your IT administrator.

• Provider downtime or conditional access: SSO failures often originate with the identity provider; your admin can confirm configuration and status.

See Account Management for SSO/SAML setup details.

What Works Offline

Taskade caches your projects locally so you can keep working without a connection. Knowing what does and doesn't work offline prevents confusion when changes seem to stall.

Works offline	Requires a connection
Viewing existing projects and tasks	Creating brand-new projects
Editing task content and descriptions	Real-time collaboration
Checking off completed tasks	File uploads and attachments
Adding tasks to existing projects	Inviting team members
Basic project navigation	AI features

Sync before going offline so all changes are uploaded, keep offline edits simple, and reconnect as soon as possible so queued changes can sync.

If You Suspect Your Account Is Compromised

Unlike a locked or suspended account, this is about regaining control if you see unexpected changes or sign-ins.

1

Change your password immediately

Use the password reset flow to set a new, unique password.

2

Enable two-factor authentication

Add 2FA for an extra layer of protection, and store the backup codes somewhere safe.

3

Review recent activity

Check for unfamiliar changes or sign-ins, and revert anything unexpected.

4

Secure reused credentials and contact support

Update any other accounts that shared the same password, then report the activity to [email protected].

Getting Help

Self-Service Resources

Additional help resources:

• 📚 Help Center: Comprehensive articles at taskade.com/learn

• 🎥 Video Tutorials: Step-by-step video guides for common tasks

• 💬 Community Forum: Connect with other users and share solutions

• 📖 Documentation: Complete feature documentation and guides

Contact Support

When to contact our support team:

Before Contacting Support

1. Try Basic Troubleshooting: Follow the relevant steps in this guide

2. Gather Information: Note error messages, browser version, and steps to reproduce

3. Check Status Page: Verify there are no known service issues

4. Document the Issue: Take screenshots or screen recordings if helpful

Support Channels

• 📧 Email Support: [email protected]

• 💬 Live Chat: Available in-app during business hours

• 📞 Phone Support: Available for Enterprise customers

• 🎫 Ticket System: Submit detailed support requests through the help center

Information to Include

• Account Details: Your email address and workspace name

• Browser/Device: Browser version, operating system, and device type

• Error Messages: Exact error messages and when they occur

• Steps to Reproduce: Detailed steps that lead to the issue

• Screenshots: Visual documentation of the problem

Response Times: We typically respond to support requests within 24 hours on business days. Enterprise customers receive priority support with faster response times.

Preventive Measures

Best Practices

Prevent common issues:

Regular Maintenance

• Browser Updates: Keep your browser updated to the latest version

• Cache Clearing: Regularly clear browser cache and cookies

• Extension Management: Periodically review and update browser extensions

• Account Security: Use strong passwords and enable two-factor authentication

Data Management

• Regular Backups: Export important projects regularly as backups

• Version Control: Use version history features to track important changes

• Access Review: Regularly review team member access and permissions

• Integration Monitoring: Periodically test and maintain third-party integrations

Performance Optimization

Maintain optimal performance:

• Project Organization: Keep projects organized and avoid overly complex structures

• Media Management: Optimize file sizes and remove unnecessary attachments

• Automation Efficiency: Design efficient automation workflows to reduce resource usage

• Team Training: Ensure team members follow best practices for collaboration