Troubleshooting
Having issues with Taskade? This troubleshooting section provides solutions to common problems and helps you get back to being productive quickly.
Common Issues
Common Issues - Frequently encountered problems and solutions
Login Problems - Can't access your account? Start here
Sync Issues - Data not syncing properly? We can help
Performance Tips - Optimize Taskade for better performance
Quick Diagnostics
Connection Issues
Check your internet connection
Try refreshing the page or restarting the app
Clear browser cache and cookies
Disable browser extensions temporarily
Sync Problems
Verify you're connected to the internet
Check if you're signed into the correct account
Force refresh your browser or restart the app
Contact support if issues persist
Performance Issues
Close unnecessary browser tabs
Disable browser extensions
Check available device memory
Try using Taskade in an incognito/private window
Platform-Specific Help
Web Browser Issues
Clear browser cache and cookies
Disable conflicting browser extensions
Try a different web browser
Ensure JavaScript is enabled
Mobile App Issues
Update to the latest app version
Restart the app completely
Check device storage space
Verify network connectivity
Desktop App Issues
Update to the latest version
Restart the application
Check system requirements
Clear application cache
Error Messages
Common Error Codes
500 Error: Server issue - try again later
403 Error: Permission issue - check access rights
404 Error: Content not found - verify URLs
Network Error: Connection problem - check internet
Authentication Errors
Incorrect login credentials
Account locked or suspended
Two-factor authentication issues
Password reset problems
Data Recovery
Lost Work
Check project history and version control
Look in archived or deleted items
Contact support for data recovery assistance
Review automatic backup options
Accidental Deletions
Check the trash or recycle bin
Use project restore features
Contact support within 30 days
Review team member permissions
Getting Additional Help
Self-Service Options
Search our knowledge base
Check the Community Forum
Review our Getting Started guides
Contacting Support
Submit a support ticket
Use in-app chat support
Email our support team
Schedule a consultation call
Premium Support
Available for paid plans:
Priority support queue
Direct phone support
Screen-sharing assistance
Dedicated account management
Still can't find a solution? Don't hesitate to contact our support team - we're here to help!
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